Phone:
[12/17/2008] Internal customer satisfaction surveys
Simplessus will release a innovative software solution for internal customer-supplier relationships at the end of the year.
The idea to call other departments »internal customers« within an enterprise and to service them like real customers comes from the organizational development area. Mostly the following departments name other departments »internal customers«:
- IT departments
- Legal departments
- Human Resources
- Facility Management
- Catering and canteen
Effective, cross-departmental processes are fundamentally important for the productiveness of a company. For these internal customer-supplier relationships functional and soft skills are important.
The software solution Simplessus ICS offers the possibility for departments to rate both skills for each other. You can use the practice-proven questionnaire or modify it to fit your needs. The browser-based software from Simplessus can be easily customized and is an instrument to measure the internal customer satisfaction. This makes accomplishments comparable and transparent.
