Support - Simplessus Software

Support

Simplessus Software SaaS

Trouble Ticket
System

The quickest and safest way for your support request is to use our trouble ticket system.

Please send us your questions only in German or English.

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E-mail

You can contact us by e-mail on support at simplessus dot com.

Please note that the handling of email inquiries compared to the ticket system sometimes takes longer.
Help-Center

In our Help Center you can read the online manuals for our products, check frequently asked questions and use the step-by-step instructions.

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Phone-Support

If you have booked a service contract with telephone support, please contact us directly on our support hotline.

Please have your customer number ready when calling.

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Simplessus:
Software built with passion!

SUPPORT BROCHURE

Service Levels

For questions about our service-levels, get in touch with our sales staff at sales at simplessus dot com.

Basic Support: Free

Help using the support-center or e-mail.

Support-Contract SILVER: 125.- USD per month

Support by phone weekdays between 9.00 and 17.00
(Timezone Europe/Berlin)
Preferred ticket-processing before basic support
Max. 25 tickets or requests per month
Guaranteed response time of 24 hours
Online Remote Control if needed

Support-Contract GOLD: 485.- USD per month

The comprehensive package:

Support by phone weekdays between 9.00 and 17.00
(Timezone Europe/Berlin)
Preferred ticket-processing before basic & silver
Max. 50 tickets or requests per month
Guaranteed response time of 6 hours
On-site service within 3 working days
(Additional costs & expenses incurred)
Online Remote Control if needed