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Internal customer satisfaction
The idea to call other departments »internal customers« within an enterprise and to service them like real customers comes from the area of organizational development. Mostly the following departments name other departments »internal customers«:
- IT departments
- Legal departments
- Human Resources
- Facility Management
- Catering and canteen
Effective, cross-departmental processes are fundamentally important for the productiveness of a company. For these internal customer-supplier relationships, both functional and soft skills are important.
The software solution Simplessus ICS offers the possibility for departments to rate skills for each other. You can use the practise-proven questionnaire or modify it to fit your needs. The browser-based software from Simplessus can be easily customized and is an instrument to measure the internal customer satisfaction. This makes accomplishments comparable and transparent.
Contact us and arrange an appointment for a online-presentation or get access to our demo-installation for free.
Features
- Free definition of questions, individual questionnaire
- Free text fields / open-ended questions
- Location-independent, usable within an enterprise
- Access through a web-browser, short lead times and less IT-effort
- Reporting and analysis features, cross-table report, retrospective progress analysis
- Individual design for the user-interface is possible
Screen-Shots
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Service and Support
Simplessus ICS is a software that can be customized individually to suit your needs. Besides the software we offer service-agreements to our customers, offering phone support and free software updates.
